Terms of Service

Who we are

Foyer Hall is client portal software. Firms — consultancies, brokerages, agencies — use it to host their own clients under their own brand. You can reach us at [email protected].

What the service is

We provide software. Your firm decides who its clients are, what work it does for them, what it charges them and what it puts in the portal. We are not a party to your engagements with your clients, and we do not supervise them.

Accounts and access

• People reach the portal by invitation. Your firm decides who is invited into its workspaces and can remove them at any time.
• Accounts belong to individuals. Do not share sign-in links or passwords; tell us promptly if you think an account has been misused.
• An API key or connected application acts with the permissions your firm granted it. Revoking it takes effect immediately.

Your content

What your firm and its clients put in the portal stays yours. You grant us only the permission we need to run the service — to store it, back it up, transmit it to the people you have given access, and show it back to you.

You are responsible for having the right to put that content in the portal, and for what it contains.

Acceptable use

• Do not use the portal for anything unlawful.
• Do not attempt to reach data belonging to another firm, another workspace, or a person who has not been given access.
• Do not probe, load-test or interfere with the service without our written agreement.

Fees

Your firm pays a subscription. What that costs is agreed in writing with your firm before anything is charged, and we will not change it without telling you first.

Payments your clients make to your firm are separate and are not ours. They run through your firm's own payment account, under your firm's own terms and refund policy. We take no share of them and we never hold that money. See our Refund policy for what we do refund.

Availability

We work to keep the service running and to keep your data safe, and we will tell you about planned work that will interrupt it. We do not offer a contractual uptime guarantee today; if that matters to your firm, ask us and we will talk about it rather than let you assume one.

Ending it

• Your firm can stop at any time. Access continues to the end of the period already paid for.
• We may suspend or end an account that breaks these terms, or that we are legally required to stop serving. Except in an emergency we will tell you why and give you a chance to put it right.
• When an account ends, ask us and we will give you an export of your content. Tell us to delete it and we will, subject to what we must keep by law.

Liability

Neither side is liable to the other for indirect or consequential loss. Our total liability to your firm for any claim is limited to the fees your firm paid us in the twelve months before the claim arose. Nothing here limits liability that cannot lawfully be limited.

Changes to these terms

If we change these terms in a way that matters, we will email the owner of each firm before the change takes effect. The date at the top of this page always says when the current version started.

Getting in touch

Write to [email protected]. A person reads it.