Refund policy

Subscriptions

• Subscription fees are billed in advance for the period your firm chose.
• You can cancel at any time by writing to [email protected]. Your firm keeps access until the end of the period it has already paid for, and we do not bill again.
• We do not automatically refund the unused part of a period you chose to leave early — but ask, and if the circumstances warrant it we will.

When we refund in full

• We billed you in error, or twice.
• We billed you after you had cancelled.
• You were charged for a period in which Foyer Hall was unusable because of a fault on our side. Tell us what happened and we will refund the affected part of the period.

Write within 30 days of the charge. If it is longer than that, write anyway — the limit is there so we can reconcile, not so we can refuse.

Payments your clients make to your firm

Those are not ours to refund. When a client pays an invoice in the portal, the money goes to your firm's own Stripe account. We never hold it and we take no share of it. Refunding such a payment is your firm's decision, made under your firm's own refund policy, and your firm issues it from its own Stripe account.

If a client of your firm has reached this page looking for a refund: please contact the firm you are working with. They hold the payment and they can return it.

How a refund arrives

Back to the card or account the payment came from, normally within ten business days of us approving it. Your bank may take a little longer to show it.

Asking

One address: [email protected]. Tell us which charge and why. You will get an answer from a person, not a form.